HelpDesk
ACT offers specific helpdesk management throughout implementation and management of projects, all solved via phone or email by our dedicated support professionals. Our help desk emphasises ACT’s dedication to customer support and is available for all queries or problems, regardless of scale.
In addition, we have designed our own CSS (Customer Support System) which is a web-based support centre where customers can manage stock control, log bugs, get the latest software updates and contact support. The ACT CSS allows an operator or support engineer to manage a call from its
initial point of logging through to a successful resolution.
Engineers and
operators have access to this system 365 days a year through our Virtual
Private Networking functionality that allows remote access from off-site and
outside of standard office hours. The CSS also allows us to build merchant specific
reports and monitor calls awaiting attention, call response rates, resolution
times and other vital statistics.