Card Management System (CMS)
ACT’s fully integrated CMS (Card Management System) is the key to managing your smartcard programme. Knowing your cardholder and managing your card lifecycle is vital to the improvement and progression of citizen / transport services available and the satisfaction of customer needs.
The CMS gathers ITSO transactional information passed from ITSO accredited card personalisation systems and ACT’s ITSO Full HOPS (AMS) system, allowing a complete detailed view of cardholder information, their ITSO journey records, associated card details, journey statistics and information such as concessionary fares.
The detailed information is readily available from a secure and comprehensive CMS back office provided by ACT, (easily integrated with existing systems) giving operators a crucial insight into ITSO cardholders and their travel patterns.
To read about the ACT CMS in action visit the customer pages by clicking on the ENCTS card image.
The ACT CMS provides the following key features:
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Registration - registering your customers to receive a card and specific card services.
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Photo or form capture - capture cardholder's photo using webcam, digital camera or scanner.
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Card and application management - prepare and manage cards and applications, which can be printed locally or by a bureau. This ACT CMS module has the ability to manage the card and applications life cycle over multiple channels such as helpdesk, website, mobile terminals and the 3rd party interface module.
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Card and cardholder management - manage customer details (name, address, preferences etc) during their lifetime via an intuitve web interface with action reminders and scheduled diary tasks for each CMS operator (e.g. must call customer back to advise them of when their card will arrive).
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ITSO enabled - use the ITSO Service module within the ACT CMS to create ITSO card encoding jobs (single or bulk) for download to your local ITSO card personalisation unit or to a central bureau for fulfilment.
- Transaction management and report against customer (s) and card (s) including ITSO journey records.
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Web services - use the web service module of the CMS to populate customer web portals using details from the CMS.
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Scheme adminsitration - manage your citizen or ITSO smart card scheme using the CMS administration module, including operator and role management, reports, batch import and export to name but a few.
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ENCTS - the ACT CMS fully supports the full data (i.e. best practice) requirements of the English National Concessionary Travel Scheme including support for managing multiple Travel Concessionary Authorities (TCA) from a single instance of the CMS product.