ACT wins London Midland contract
ACT has been awarded a contract to provide a full managed ITSO HOPS and Customer Management System (CMS) service to the new London Midland franchise - part of the Go Ahead Group.
The decision to purchase the essential back office services is part of London Midland’s franchise commitment as the new train operating company. During the term of the franchise a percentage of the ticketing systems must be converted to support contactless smart tickets that are ITSO compatible.
ACT have already installed the London Midland CMS and have commissioned the HOPS service in advance of the initial smart tickets and the station upgrades in 2009.
